Which bookings does this information apply to?
This information applies to direct bookings via the website, by e-mail, telephone or WhatsApp. For bookings via external platforms, the platform terms also apply and may take precedence.
Occupancy and use
The apartment is designed for a maximum of 3 persons. Use is intended for residential and holiday purposes. Pets, smoking, visitors, parties and events are not allowed. Children from 6 years are welcome.
Payment and security deposit
Payment deadlines for direct bookings
- Deposit payment: 30% of the booking amount excluding the security deposit is payable by bank transfer within 7 calendar days after receipt of the booking confirmation.
- Bank transfer: the remaining balance and the security deposit are due by bank transfer no later than 14 days before arrival.
- Cash payment on arrival: the deposit payment is always payable in advance by bank transfer. The remaining balance and the security deposit can be paid in cash on arrival.
- Short-notice booking: if payment is made by bank transfer and arrival is within 14 days, the full amount including the security deposit is due immediately after booking confirmation. For cash payment, the deposit remains payable by bank transfer; the remaining balance and the security deposit can be paid on arrival.
- Payment deadline: if payment is not received on time, we reserve the right to cancel the booking after a reminder.
Security deposit
- Amount: the security deposit is EUR 350 if agreed.
- Due date for bank transfer: no later than 14 days before arrival.
- Due date for cash payment: in cash on arrival.
- Refund: within 7 days after departure, provided no damage, missing items or special cleaning costs have been identified.
- Offsetting: in the event of damage, missing items, special cleaning or outstanding claims, the security deposit may be offset in whole or in part.
Payment methods and invoice
- Bank transfer: standard payment method for the deposit payment, remaining balance and security deposit.
- Cash payment: possible for the remaining balance and security deposit on arrival; the deposit payment always remains payable by bank transfer.
- PayPal: available only to guests who have already stayed with us at least once.
- Business travellers: business-related stays are welcome. On request, we issue an invoice with VAT shown separately.
Cancellation
The standard cancellation policy allows free cancellation up to 30 days before arrival. After that, staggered cancellation fees apply. The cancellation scale is shown transparently before completing a direct booking.
Cancellation scale
- Up to 30 days before arrival: free of charge.
- 29 to 14 days before arrival: 50% of the agreed accommodation price.
- 13 to 1 day before arrival: 80% of the agreed accommodation price.
- On the day of arrival, no-show or early departure: 90% of the agreed accommodation price.
Important cancellation notes
- Security deposit: security deposits will be refunded in the event of cancellation.
- Services not incurred: services that have not been incurred will not be charged.
- Re-letting: if the apartment can be re-let, the corresponding revenue will be credited.
- Proof of lower loss: the guest may prove that no loss or a lower loss occurred.
Check-in and check-out
Check-in is possible from 15:00, earlier by arrangement if the apartment is already ready. Latest check-in is 20:00. Check-out is by 10:00.
Check availability or contact us if you have questions.